Telephone Tips

"What do I say?" It is always a good idea to make a list of what you would like to cover in your conversation. Practice what you will say ahead of time. Role-play your conversation with a friend.

Are you prepared to do more than just schedule an appointment? Do you know about the company and are you prepared to answer questions about yourself?

Do you have a pen, paper and calendar handy to take notes, make an appointment and ask for directions?

Pay attention to how you use your voice to communicate your message. Avoid speaking to loudly or softly or more rapidly than you do normally. Do you sound upbeat or tired? Act and sound professional and confident. Do you sound articulate? Do you use complete sentences with good grammar? Would you hire your voice?

Begin by asking if this is a good time to talk. If not, ask for a specific time to call back. "Hello. This is Jennifer Newkirk. I am a psychology student at Westmont College and I am calling about the internship position offered at your Crisis Center. Is this a good time for you to talk?"

Get to the point. Be organized and sound motivated.

What kind of message will you leave if you don’t reach the person whom you need to contact? VOICE MAIL - leave your name, school, date, time and phone number and when you can best be reached - talk slowly and clearly. SECRETARY - leave the above information and ask when the best time is to contact the person you are trying to reach.

How does your own phone message sound? Professional?